Help Center

Fulfillment

Our fulfillment promise is that all orders are shipped with 1-Business day of approval! If an order is placed on a Friday, Saturday or Sunday, it will be fulfilled the following business day. Fulfillment time is the time required for our team to approve, process, package and have your order picked up by Canada Post. This is usually 1 business day.

Shipping

We've partnered with Canada Post to ship our packages across Canada. Shipping estimates are calculated by Canada Post at checkout based on the location information that you've provided. Please keep in mind that shipping estimates provided at checkout are not including fulfillment time and are represented in business days only. Packages will not arrive on weekends.

Expect 2 Business Days in Ontario and 4 Business Days to the rest of Canada.

Nutrition facts, serving sizes and ingredients will change for each product. Therefore, the nutrition facts for each product can be found on their respective pages. It is usually the last image in the product images slideshow. 

Canada Post Shipping Rates

All shipping rates offered at checkout are calculated dynamically by our transportation provider, Canada Post. These rates are determined based on location information provided at checkout, and product weights listed in our database. The Canada Post rates that you see at checkout are passed onto our customers at no additional cost. 

Free Express Shipping

See no point in paying for shipping? Us either. That's why we offer Free Express Shipping on all orders over $38.*

*Free shipping is available on all orders over $38. Free shipping is applicable to orders which are over $38 before taxes and after discount codes are applied.

Flourish is all about providing healthy eating solutions to everyone! Because of this, we offer a gluten free mix that just happens to be plant-based as well. Our Gluten Free line of products come in Original and Chocolate Chips flavours and are:

• Vegan certified
• Non-GMO certified
• Free of the top 8 allergens 
• High in protein & fibre
• Absolutely delicious!

You can find more information about these mixes here!

We offer a 100% happiness guarantee to ensure your experience with Flourish is always a happy one ? That means you can get a full refund if you're not satisfied with our product or service. You can find the steps to process a return / refund below:

1. Contact our Customer Care Team within 30 days of your purchase and let them know you'd like to take advantage of our 100% Happiness Guarantee.
2. If you ordered 4 bags or less and it's your first time purchasing these products, our team will process your refund without any need to return the products.
3. If you ordered 5+ bags and you've already purchased these items before, we'll need you to kindly return all unopened bags to us before a refund is processed. (It's really simple. Our team will walk you through it!)
4. Wait for our team to confirm that your refund has been processed and that's it!

We want you to enjoy the mix as many ways as possible so we curated a recipe list for you! Our pancake mix can be used to bake a variety of healthy and delicious snacks.  

Online

Flourish is available to all Canadians through our online store. That means that no matter where you are in Canada, you can always purchase online. Best of all, we offer free express shipping on orders of $38 or more! 

In-Store
We've launched onto the shelves of Canada's most amazing retailers. If you'd like to find a store nearest to you, please use our Store Locator.

Please note that prices in store may vary. Despite our recommendations, retailers are allowed to list products at whichever price they see fit. That may be higher or lower than our online store prices.

Our beautiful country is one of the biggest in the world. Being a new Canadian food-start up, it takes some time to cover this whole country! But, we are working on it. One of the best ways to get on the shelves of a new retailer, is to present them with requests from our customers.

If you'd like to find Flourish in a store near you, just follow these steps:

1. Head over to our Where to Buy page.

2. Scroll to the form below the map.

3. Submit a request for Flourish to be listed in your favourite store!

We've been getting a tonne of requests for a subscribe and save option. It makes us so happy to see that you're welcoming Flourish into your homes! 

Our team has decided that a 'Bundle and Save' option is the best bet. This allows you to get subscription-like discounts on larger volume purchases - without having to commit! Custom bundles also allows you to change flavours and try new things whenever you'd like

Check out our Bundle and Save options here.

So, you've placed an order...nice! Now let's find out when it will arrive. For your convenience, we've designed a few easy ways to do this!

Your Shipping Confirmation Email

Once your order has shipped, you will received a shipping confirmation email. Search "Flourish" in your email inbox to find all the emails from our team. If you've received a shipping confirmation email, you will find a blue "track my order" button inside.

Contact Us

If the above options are not providing enough information, please contact our Customer Happiness Team.

Yes! We do offer free shipping on all orders over $38. Canada is a big country, and shipping can get expensive. We see no point in paying for shipping if you can get some extra Flourish instead!

How is it shipped?

All orders that qualify for free express shipping are shipped using Canada Post Expedited Parcel.

How do I qualify?

Your complete satisfaction is our number one priority. We'll be happy to reship any items that your order might be missing. This is a completely hassle-free process. Keep reading to learn more.

Incomplete Order

If your order arrived incomplete, we're sorry! But, mistakes do happen. We'll issue a hassle-free replacement right away at no extra cost to you. Contact our Customer Happiness Team to let us know.

Incorrect Order

Got some flavours that you didn't pay for? Congrats! It looks like you just earned yourself some free Flourish. Don't go out of your way to ship this back. It's better in your hands (and tummy) than ours!

Your order is missing items? Contact our Customer Happiness Team right away to begin the hassle-free reshipping process.

Whey Protein is known to be one of nature's cleanest forms of protein. 

The protein in whey is made up of contents that are extracted from milk. Milk is made up of two proteins, casein and whey. The casein in milk is where the whey protein comes from. Whey protein can be separated from the casein or formed as a by-product of cheese making. When the water and casein are extracted, a whey protein concentrate is produced. Whey protein concentrate is very rich in BCAA's and Glutamine. The whey protein concentrate is micro-filtered with no heat treatment to produce extra pure protein. Together, this ultimately makes whey protein able to help muscle protein synthesis, support fat burning, boost the immune system, improve insulin sensitivity, and decrease appetite. In addition, concentrate whey protein is also known to boost production of glutathione, your body's master antioxidant. 

All of our ingredients are organically sourced from sustainable suppliers. We only use the highest quality of ingredients in our products (which results in some incredible flavours!). If it is going to your home, it has to be perfect!

Erythritol can sound scientific and confusing.

Erythritol is actually another sweeter found in fruits like pears and grapes. It tastes almost exactly like sugar - without the calories. Though it's technically a sugar alcohol, it's unlike others because erythritol doesn't affect blood glucose or cause bloating. 

In comparison to other sugars:

Table sugar: 4 Calories Per Gram

Xylitol: 2.4 Calories Per Gram

Erythritol: 0.24 Calories Per Gram

For a 1/2 cup of mix, 61g is served.

A 61g serving will make three fluffy, filling pancakes. 

In one serving, Flourish offers:

• 7g of Fibre
• 0g of Sugar
• 23g of Protein!

Flourish's High Protein Whey-based and Plant-based lines are proudly nut-free and school-safe! Our Keto mix is made with almond flour so it is not considered nut friendly.

Our nut-free mixes are made in separate, nut-free facilities and never handled in a manner where they could be contaminated.

We're always looking to expand our network of retailers in Canada. Our customers are also always looking to find Flourish closer to them!

If you'd like to list Flourish in your store or catalog, please contact our Wholesale Team right away!

Important information to include:

1. Name

2. Business Name

3. Phone Number

4. Number of Locations

5. Target Customer