Help Center

Fulfillment

Our fulfillment promise is that all orders are shipped with 1-Business day of approval! If an order is placed on a Friday, Saturday or Sunday, it will be fulfilled the following business day. Fulfillment time is the time required for our team to approve, process, package and have your order picked up by Canada Post. This is usually 1 business day.

Shipping

We've partnered with Canada Post to ship our packages across Canada. Shipping estimates are calculated by Canada Post at checkout based on the location information that you've provided. Please keep in mind that shipping estimates provided at checkout are not including fulfillment time and are represented in business days only. Packages will not arrive on weekends.

Expect 2 Business Days in Ontario and 4 Business Days to the rest of Canada.

Canada Post Shipping Rates

All shipping rates offered at checkout are calculated dynamically by our transportation provider, Canada Post. These rates are determined based on location information provided at checkout, and product weights listed in our database. The Canada Post rates that you see at checkout are passed onto our customers at no additional cost. 

Free Express Shipping

See no point in paying for shipping? Us either. That's why we offer Free Express Shipping on all orders over $38.*

*Free shipping is available on all orders over $38. Free shipping is applicable to orders which are over $38 before taxes and after discount codes are applied.

So, you've placed an order...nice! Now let's find out when it will arrive. For your convenience, we've designed a few easy ways to do this!

Your Shipping Confirmation Email

Once your order has shipped, you will received a shipping confirmation email. Search "Flourish" in your email inbox to find all the emails from our team. If you've received a shipping confirmation email, you will find a blue "track my order" button inside.

Contact Us

If the above options are not providing enough information, please contact our Customer Happiness Team.

We're sorry, at this time unfortunately we do not offer international shipping. However, we do have a site for our American friends that can be used to ship to the USA. Stay tuned for updates!

Yes! We do offer free shipping on all orders over $38. Canada is a big country, and shipping can get expensive. We see no point in paying for shipping if you can get some extra Flourish instead!

How is it shipped?

All orders that qualify for free express shipping are shipped using Canada Post Expedited Parcel.

How do I qualify?

The threshold for free express shipping is on all orders over $38. This is calculated at checkout. Your order must be over $38 before taxes are applied. If you are using a discount code, free shipping is only available for orders that are over $38 after discounts are applied.