Help Center

Nutrition facts, serving sizes and ingredients will change for each product. Therefore, the nutrition facts for each product can be found on their respective pages. Just below the product images on each page, you will find a nutrition facts summary.

Use these links below to jump over to whichever flavour you'd like to learn more about.

View Buttermilk

View Vanilla

View Chocolate

Where else can I find the Nutrition Facts?

Nutrition facts can also be found on our Instagram highlights or in the photos at the top of each product page.

Still have questions?

Contact our Customer Happiness Team who will be happy to answer any remaining questions you might have!

Fulfillment

Our fulfillment promise is that all orders are shipped with 1-Business day of approval! If an order is placed on a Friday, Saturday or Sunday, it will be fulfilled the following business day. Fulfillment time is the time required for our team to approve, process, package and have your order picked up by Canada Post. This is usually 1-Business day.

Shipping

We've partnered with Canada Post to ship our packages across Canada. Shipping estimates are calculated by Canada Post at checkout based on the location information that you've provided. Please keep in mind that shipping estimates provided at checkout are not including fulfillment time and are represented in business days only. Packages will not arrive on weekends.

Expect 2 Business Days in Ontario and 4 Business Days to the rest of Canada.

Canada Post Shipping Rates

All shipping rates offered at checkout are calculated dynamically by our transportation provider, Canada Post. These rates are determined based on location information provided at checkout, and product weights listed in our database. The Canada Post rates that you see at checkout are passed onto our customers at no additional cost. 

Free Express Shipping

See no point in paying for shipping? Us either. That's why we offer Free Express Shipping on all orders over $36.*

*Free shipping is available on all orders over $36. Free shipping is applicable to orders which are over $36 before taxes and after discount codes are applied.

Great question! We've been getting so many requests for a gluten-free version of our amazing protein pancake mix. 

Unfortunately, it's not gluten-free at the moment but we are working on it. Expect a Gluten-Free product line to be available by September 2020!

If you'd like to stay in the know, follow us on Instagram or Facebook now!

If you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit online. Please see below for more information on our return policy.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit. Being a consumable food product, we cannot accept any returned items shipped to our facilities. If the product is defective we may reship to you at no cost.

To begin the return process you must contact our Customer Happiness Team with your four-digit Order Number (ex: #1234). You can find this number the confirmation emails you received following your purchase. Unused and unopened items are available for store-credit. 

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received you will receive a store credit, within a 2-5 Business Days. You will receive a confirmation email with all necessary details.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We receive so many emails asking if our mix can be used to make other recipes. 

We want you to enjoy the mix as many ways as possible so we curated a recipe list for you! Our pancake mix can be used to bake a variety of healthy and delicious snacks.  

Have recipe ideas for us?

Submit them to our and receive a feature!

Online

Flourish is available to all Canadians through our online store. That means that no matter where you are in Canada, you can always purchase online. Best of all, we offer free express shipping on orders of $29 or more! 

In-Store
Recently, we've launched onto the shelves of Canada's most amazing retailers. If you'd like to find a store nearest to you, please use our Store Locator.

Please note that prices in store may vary. Despite our recommendations, retailers are allowed to list products at whichever price they see fit. That may be higher or lower than our online store prices.

Our beautiful country is one of the biggest in the world. Being a new Canadian food-start up, it takes some time to cover this whole country! But, we are working on it. One of the best ways to get on the shelves of a new retailer, is to present them with requests from our customers.

If you'd like to find Flourish in a store near you, just follow these steps:

1. Head over to our Where to Buy page.

2. Scroll to the form below the map.

3. Submit a request for Flourish to be listed in your favourite store!

We've been getting a tonne of requests for a subscribe and save option. It makes us so happy to see that you're welcoming Flourish into your homes! 

Our team has decided that a 'Bundle and Save' option is the best bet. This allows you to get subscription-like discounts on larger volume purchases - without having to commit! Custom bundles also allows you to change flavours and try new things whenever you'd like

Check out our Bundle and Save options here.

Hesitant about trying Flourish? We can't seem to understand why!

We do have a discount available for first-time buyers. Please copy this code WELCOME10 and enter it at checkout for a 10% discount on your entire purchase. The code cannot be combined with other offers and cannot be used with pre-discounted bundles. It can be applied to your 3 item bundle, but not 4, 6 or 8 bundles. If you'd like to jump over to a product right now, use these links below.

Shop Buttermilk

Shop Vanilla

Shop Chocolate

So, you've placed an order...nice! Now let's find out when it will arrive. For your convenience, we've designed a few easy ways to do this!

Your Shipping Confirmation Email

Once your order has shipped, you will received a shipping confirmation email. Search "Flourish" in your email inbox to find all the emails from our team. If you've received a shipping confirmation email, you will find a blue "track my order" button inside.

Our order tracking page

We've launched an order tracking page on our website to make it easier for our customers to find their order right away. This page will provide real-time data on your order. Visit the Order Tracking Page and enter in order information to find your order now.

Contact Us

If the above options are not providing enough information, please contact our Customer Happiness Team.

Yes! We do offer free shipping on all orders over $36 (4 bags or more). Canada is a big country, and shipping can get expensive. We see no point in paying for shipping if you can get some extra Flourish instead!

How is it shipped?

All orders that qualify for free express shipping are shipped using Canada Post Expedited Parcel.

How do I qualify?

Your complete satisfaction is our number one priority. We'll be happy to reship any items that your order might be missing. This is a completely hassle-free process. Keep reading to learn more.

Incomplete Order

If your order arrived incomplete, we're sorry! But, mistakes do happen. We'll issue a hassle-free replacement right away at no extra cost to you. Contact our Customer Happiness Team to let us know.

Incorrect Order

Got some flavours that you didn't pay for? Congrats! It looks like you just earned yourself some free Flourish. Don't go out of your way to ship this back. It's better in your hands (and tummy) than ours!

Your order is missing items? Contact our Customer Happiness Team right away to begin the hassle-free reshipping process.

Whey Protein is known to be one of nature's cleanest forms of protein. 

The protein in whey is made up of contents that are extracted from milk. Milk is made up of two proteins, casein and whey. The casein in milk is where the whey protein comes from. Whey protein can be separated from the casein or formed as a by-product of cheese making. When the water and casein are extracted, a whey protein concentrate is produced. Whey protein concentrate is very rich in BCAA's and Glutamine. The whey protein concentrate is micro-filtered with no heat treatment to produce extra pure protein. Together, this ultimately makes whey protein able to help muscle protein synthesis, support fat burning, boost the immune system, improve insulin sensitivity, and decrease appetite. In addition, concentrate whey protein is also known to boost production of glutathione, your body's master antioxidant. 

Whey isolate is a product of whey concentrate. The process of whey isolate undergoes further processing called Cross-Flow Micro-Filtration. The filtration separates the protein from fat, cholesterol, and carbs which are known as lactose along with other health benefit nutrients.

We use whey protein isolate in our product for better results. 

Why use Whey Protein Isolate?

1. Cleaner protein
2. Very versatile 
3. Less carbs  
4. Higher protein content for more lactose-intensive products  

All of our ingredients are organically sourced from sustainable suppliers. If it is going to your home, it has to be perfect 

Buttermilk Content: 

• Real buttermilk powder

• Vanilla sourced from Madagascar  

• Cacao sourced from Mexico 

Erythritol can sound scientific and confusing.

Erythritol is actually another sweeter found in fruits like pears and grapes. It tastes almost exactly like sugar - without the calories. Though it's technically a sugar alcohol, it's unlike others because erythritol doesn't affect blood glucose or cause bloating. 

In comparison to other sugars:

Table sugar: 4 Calories Per Gram

Xylitol: 2.4 Calories Per Gram

Erythritol: 0.24 Calories Per Gram

For a 1/2 cup of mix, 61g is served.

A 61g serving will make three fluffy, filling pancakes. 

In one serving, Flourish offers:

• 7g of Fibre
• 0g of Sugar
• 23g of Protein!

We're always looking to expand our network of retailers in Canada. Our customers are also always looking to find Flourish closer to them!

If you'd like to list Flourish in your store or catalog, please contact our Wholesale Team right away!

Important information to include:

1. Name

2. Business Name

3. Phone Number

4. Number of Locations

5. Target Customer